Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

At Metro89.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • All included accessories, manuals, tags, and promotional items must be returned.

  • Proof of purchase is required.

Non-Returnable Products

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Opened hygiene products

  • Products damaged due to misuse or improper handling

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@metro89.store

Please include:

  • Order number

  • Product name

  • Description of the issue

  • Clear photographs of the item

After review, we may offer a replacement, refund, or store credit.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • An incorrect item was delivered

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

Approved refunds are issued to the original payment method and generally appear within 5–10 business days.

Exchanges

We only replace products that are defective, damaged, or incorrectly shipped.

Policy Updates

Metro89.store reserves the right to modify this policy at any time without prior notice.